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Professional, efficient service. Helpful,knowledgeable and courteous. New battery installed efficiently. Thank you for your help.

As always, a very positive experience dealing with any of the West Herr stores. Service writer Jennifer was very helpful in explaining what was needed and also what was accomplished. Very professional and courteous.

By far the best service experience I've had in the 15 years I've been driving. They are the nicest, most responsive, and understanding team. I had resigned my dealer service experinces to just being awful after countless bad experiences. This has completely changed my perspective. I'm a female on the younger side and without a doubt would recommend them to everyone I know.

Pleasant, clean atmosphere. Enjoyed dealing with knowledgeable sales person. Also liked the efficiency of my experience. Also would like to say I liked dealing with a mature sales rep. David. Also got the impression people I came into contact with liked working at West Herr.

Sales was great! All paperwork, figures,and financing were timely. Great experience and will highly recommend.

What a great place to by a truck. The sales team was amazing my experience was awesome.

Always takes care of my needs whether itās sales, service or the parts department

I like the way the salesman handled himself. On the deal. The dealership is awesome. I've been going there for years.

After a rough start, Cory and his team found the problem and so far the issues are resolved. Cory kept me informed and I truly appreciate his communication of the progress of my vehicle. Thank you.

Timely work always professional. And and and and and and and and very nice guys

Quick service and very knowledgeable when it comes to working on my vehicle. Joe in service was amazing as usual.

Friendly and informative! Maintains professionalism! Explains things carefully! Washes car as a courtesy for customer

West Herr is a great dealership and I would highly recommend. I dropped my Bronco Sport off yesterday for an oil change to Quick Lane. I dealt with Jennifer and she was very responsive. She called to ask about replacing the cabin air filter that the technician recommended. She also called me to let me know when the service was completed.

Robert was extremely helpful in checking to see if my electrical problem was covered by warranty.

Wonderful experience they even drove me to a nearby restaurant. Very grateful for the service

Fantastic service, couldnāt be happier! The staff all went the extra mile to make sure I got the vehicle I wanted.

ecwryone was great abd tiok care of ecweyrthibg that needed to be done eufht swsy

I highly recommend purchasing your vehicle from West Herr Ford Hamburg. They were so helpfull and made finding and buying the vehicle I was looking for a very good experience. Will definitely purchase here again.

Sales questionable!!! Service is excellent my service guy Jessie is an awesome young man very knowledgeable, curious, Willing to help work with my wife getting the job done !!! Awesome young man heās truly an asset to this company .

The Service that Ed provided was quick and efficient. He was very friendly. Mike kept me informed as well.

Professional experience from drop off to pick up. Called with pm maintenance items due to mileage and were able to get completed in the same timeframe.

Treated me fairly and took care of my problem. Gave me a ride both ways.

very great service and the driver that picked me up was so professional thank you

Great prompt service, vehicle received a head of promised time and vehicle was delivered to my home.

The dealership personel were very courteous and efficient. My dealer, Sabrina was amazing!! Great service.

Robert at West Herr Ford Camp Road Hamburg offered excellent advice and service for my vehicle.

Fantastic customer experience. WH Ford service did a great job for me and I couldnāt be more pleased. I would recommend this dealership to anyone in need of a car, truck or service.

second time i got a truck from west herr dodge and now ford all good

Loyal customer for nearly 20 years: superior service advisors, workmanship that is informative and practical. Always courteous and respectful.

Experienced, thoughtful, courteous, not willing to over sell beyond need or financial ability. Genuine and authentically interested in the buyers point of view.

The best friendly professional service gets better every visit thank you all for your for your kindness.

Great Experience, Dean and Bob ( service advisorās ) were accommodating and knowledgeable. I couldnāt be happier with the level of service I received.

Very clean Very friendly & professional + your sales person Mo was excellent & extremely likeable gave me what ever I asked for. Thanks to everyone for your patience with our payment š

Excellent!! Expertise is fantastic, Very Informative, Always a delight to visit with my sales person.

Very knowledgeable. Explained every step in detail, friendly. Asked me if I had questions. I would recommend him highly

Friendly, professional, courteous staff members. They were attentive and extremely patient and helpful with my desires regarding the vehicle that I wanted and didnāt āpushā their ideas on Mr. Much appreciated.

I always have my Fords serviced here, I know it will be done right the first time

We have been doing business with Jim Clifford for many years and have always found his service to be exceptional. We are long time very satisfied customers.

This dealership is by far the best managed group Iāve ever dealt with. Knowledgeable and accommodating

I always attend to this dealership. They are pleasant, helpful to solve any problem thank you

Friendly, efficient service and you can call ahead of time and find out wait time

My parents and I have been long term customers at West Herr My dad was a Ford Employee Iāve never had such a bad experience as I did buying out my lease . Ally customer service is the worst Iāve ever had. Trying to discuss a vehicle worth thousands of dollars. Obviously off shore call center that I could barely understand . Your offer to finance at 7.19 % ? No thank you when Ford Credit Union was at 4.94 % for 60 months Not even competitiveā¦ Telling a longtime customer that itās the end of the month and you are really busy to accommodate ...

Always a pleasant experience every visit having excellent service! Robert Pontrello is wonderful! Thanks guys!

Bill Peese and his daughter and staff were the best people me and my wife have dealt with at any dealership. I would recommend them for sure, they where great people, definitely would go back !

West Herr has always treated me fair and all the employees have been nice and also helpful. Mike my service manager is polite and knowledgeable and takes good care of me and my vehicle.

Always great service at west herr. Oil changed and new tires at an affordable price.

Sabrina Courteau was a real pleasure to deal with. She went above and beyond to help me find the vehicle I wanted for the best value. Emmit helped me also with all the electronics

Great service and very professional. I would recommend to friends and family for service on there vehicle

Going on a trip, our service advisor Mike Betcher got the car in before the trip, made sure we were good to go. As always, very satisfied with our experience.

They were thorough, professional, pleasant, and my inspection and oil change and tire rotation was completed timely.

Service was quick and friendly the time frame was accurate. Would recommend the quick lane service

I had a great experience. They serviced my car quickly and I didnāt have to wait long.

We had a problem with a warranty issue on our 2022 Kia Sportage. Rob Lalka was our salesman and he fought To get our warranty issue resolved. He went completely out of his way on a saturday afternoon to help our family. He got the issue covered at no cost to us. We want to thank him for his extraordinary customer service. He reestablished our trust with West Herr.

Mr Schrader is a very professional and a knowledgeable representative of the West Here Ford Co. He is a caring individual with a heap of patience dealing with our situation.

Dealership is first class. Always improving the customer experience with updates to the service department. Service tech is knowledgeable and professional with a personal touch.

The service team is top notch. They are friendly and very professional. They keep you informed of what is happening with your vehicle.

The service was great. Everybody was great. The time was great and the work was great. Everything went well I recommend going there for anything.

I recently had my 2015 Ford Escape serviced at West Herr Ford of Hamburg for a part recall .My vehicle was serviced by Mike of the Blue Team. I am happy with the friendly and professional service. I waited for my vehicle and the recall was fixed in less than an hour. Courteous hello and goodbye with my paperwork. I have been a repeat customer of West Herr because I have been satisfied with the treatment I receive. I hope it continues.

Tony Sorento was very patient and met us on a Saturday morning. We ran into many problems but he worked them out and made sure we left with the car.

There too good !? I felt great full?! š Thanks Everyone š GO BILLS š Team Work Makes it š

A1 for all services. Ron Czech is the best salesman we have ever dealt with. No sales pressure very honest.

Great experience fast and friendly. Easy in and out Jim was very helpful knows his customer needs

Very knowledgeable and pleasant. Oil change was done in less time than I was told. She was able to answer all my questions.

By far the best, we have been buying our cars from there for many years.

Alex in service is a Is pleasure to work with. Service was a+ as always Don't mind the six hour drive from brooklyn to get my vehicle service the right way. Highly recommend dealership for service and purchasing vehicles

Personal friendly, service clean, an knowledgeable about the service recall we were there for an other services available

Always been very helpful and accommodating to my needs and scheduling making all visits pleasurable Joe Always takes care of me

Jennifer was very pleasant and helpful. She answered all my questions and called me when my car was done as she said she would

Robert was very professional and kind and caringI was a week early and he fit me in

Great service! The experience was very simple and they got me in and out fast! Even came to my work to install. Super convenient

West Herr Ford Hamburg always has outstanding service both in sales and service. Corey in service and Tony Sorento in sales are awesome.

Very pleased with Jen, my service advisor, and with work done. Would not take my car anywhere else.

Your staff attempted to learn my needs, patiently assisted in making the best deal for me.

Prompt and courteous! Fine workmanship always deliveredā¦ I highly recommend West Herr Ford in Hamburg, NY

I had my inspection completed and my vehicle serviced. The staff were prompt and pleasant. Great atmosphere to wait in.

Eric was on time, polite and finished the job quickly . It was very convenient to have the work done at my home

Outstanding commercial vehicle repair . Joe b is second to none in being sure my vehicle is fixed in a timely manner. For 9 years now, Joe has been there for me to keep my business going, to have my vehicle ready when needed

Service was very fast and they did a great job. Everyone was friendly and professional.

Mike in the service dept took care of me and I can always trust him to take the best care of me. As I am a woman and I know service men will take advantage of women for they think they don't know a lot about taking care of their cars so they will recommend things that don't really need doing. Mike is very professional and always has my best interest and he will explain everything that needs to be done and why. It is always a pleasure doing business with him.. t

I canāt say enough about our car buying experience at West Herr Ford of Hamburg. My husband and I couldnāt be happier with our salesperson Steve Bielinski. Steve is very personable, knowledgeable, helpful and trustworthy. Everyone we came in contact with, from reception, sales, finance, management were professional and efficient and a pleasure to meet. Also, we were quite impressed with a dealership assistant, Kyle Carrow, who was very helpful throughout the sale and setting up of our new vehicle process. Nice young man! Thank you Steve and West Herr Ford team for making our car buying experience ...

This dealership is very knowledgeable and friendly. They do the work required quickly and efficiently

They are very polite and professional I was very pleased with the the service they did

I was so impressed with the gentleman from Mobile Service. He was very friendly and knowledgeable. He was finished in about 35-40 minutes. I never knew West Herr had Mobile Service. What a fabulous idea !!!!

Everyone was very nice and courteous. My vehicle was inspected in a timely fashion, waiting room was comfortable and accommodating. Very positive experience!

Great experience with the service department and my sales person as I always do! Thank you. š

Awesome service dept great communication, Corey went above and beyond and kept me in the loop throughout the process. 10/10 recommendation!!!

Great selection! Salesperson was knowledgeable. No pressure to make a deal. Definitely will buy my next car from West Herr Ford!

Great communication from first phone call to picking up our truck. Ron Czeck is a great sales associate. Weāll be back every time.

West Herr is the best to deal with. Love the mobile truck for my recall. Ed was very nice and pleasant. Finished in less than an hour. Always use West Herr for any car needs.

I love my 2019 ford edge. It drives smoothly and quiet. It is loaded with options. What was so great I bought the car and took it home the same day. The price was great. Gave me a good trade in on my old car. Gave me affordable deal. The car dealer was Frank Russo who put no stress on me and did not try to sell me something I could not afford. I let him know what I could afford and he found me a great deal stress free. He was very polite I loved working with him. He did ...

My car was checked and repaired on the day it was promised. The issue was completely explained as well

They do what they say they will in a timely fashion Iām very happy with Robert treats me well

I have been relying on West Herr Service and Mike Betcher for many years now for honest and fair service.

Good people good service, friendly atmosphere customer service is excellent. Prices are fair and reasonable and they have a good coffee.

Very helpful & attentive! Quick and Easy process! Service was A+ from the Greeter to the Sales team and the financing officer!

Was very considerate by calling me about issues with truck finding problem appreciate people like that work at west Herr Ford