Dean was very knowledgeable and pleasant to deal with. He let me know when my car was close to being finished. He also let me know that my engine filter and cabin filter needed to be replaced. I replace the cabin filter every year so I'm glad he reminded me. I mentioned that I wanted to use reward points when I came in and he remembered when I was checking out. Good job on his part because I don't always remember when I am checking out to use my points.

McKenzie was a great sales person. She went into quite a bit of detail on how to flat tow my vehicle that I was purchasing.

Friendly staff/clean and pleasant waiting area/ ease of scheduling service appointments/competent service staff

Everyone was willing to help even the ones that was not My salesperson. It was a good experience. Jim Clifford was my salesmen. Thank You.

West Herr has provided me the most courteous customer service I've experienced in 56 yrs of driving. Jennifer and her team at West Herr Quick Lube in Hamburg New York through there professionalism has assured my continued loyalty to West Herr Ford. I'm planning on a new car purchase in the near future, thanks to Jennifer. Sincerely David A.Webb

Service fast, and it broke and kept me informed And answer questions for my 2011

Corey was very courteous and the shop did an excellent job. Corey even showed me the part before they installed it.

Was unable to get an appointment at the Lincoln store so the Ford store was willing to accommodate my needs. Staff at the Ford store was very professional and courteous. Vehicle was repaired in a timely fashion, and have no issue with it whatsoever. It was a pleasure dealing with the folks at West Herr Ford.

I talked to Dean about an oil change and tire rotation. He told me about 2 1/2 hours and finished in 2. Great service and timing.

Corey is a great advisor, takes care of you no matter how busy he is tech was also good by working on the car right away

Steve did a great job getting John set with a new vehicle thank you Steve

They're always professional and friendly, and quick lane is super convenient for basic stuff like oil and winter tires.

Kelsey and brian made getting my first newer car a great experience! Very helpful in all aspects and made me feel very comfortable during the whole process:)

I told Bill Pease I was looking for a Maverick and he called me the next day said they got one in. Now its in my driveway

Service was done very quick and everything done that I asked and more..Corey was very cordial, took me in quickly and once again everything done as asked...would reccommend the dealership and him always...he's wonderful to deal with!

Very good service, quick, friendly, efficient. I feel like I got a great trade in value, I was not rushed, but the end result was fast fair service

It was a good experience and they weren’t trying to spend money on things I didn’t need to.

My experience at West Herr Ford was great with Sabrina !! She was very informative on all the vehicles I enjoyed on especially the Ford Bronco. She was very helpful and I am enjoying my new Bronco ! Thank you . I would recommend West Herr Ford in Hamburg N.Y.

Was stressed going in for a vehicle after my husband's accident. Walked in and everyone I encountered welcomed us. That was amazing in itself but then we get the buying part. Our salesman Steve Bielinski was absolutely wonderful. Very professional yet down to earth. Got us our new vehicle amd my husband loves it. We love it there so much, I went in today for our second purchase in 2 months. Again, these guys, Steve, Tim and everyone else running around getting you the vehicle you want at the best price they can get you. I will only go here from here on out and will only recommend West Herr Ford of Hamburg.

West Herr collision did a fabulous job repairing my car. They constantly keep me informed and updated on the repairs that needed to be done. The General Manager Ken and John were fantastic. Amanda at the front desk was so sweet too. I highly would recommend West Herr for all your repairs

My new truck purchase was simple and a pleasure. I had some warranty work done later at the body shop and that was a great experience as well.

Robert gave great customer service. happy with results. Facility nice and clean. Would highly recommend going here for services and I will continue to come here.

Always convenient appointments and prompt and friendly service! Truly care about their customers and it shows! Always a hassle-free experience. Outstanding performance and dependable quality work! They certainly earn their great reputation and project a very positive image of West Herr Quick Lane‼️

West Herr Ford makes the car buying experience enjoyable they are very knowledgeable I would definitely recommend them

Always accommodating and professional. Great people. Waiting area clean and relaxing. My service advisor is a 10 out of 10.