Customer Testimonials
Everyone was great. I would compliment the whole dealership on an excellent in all areas. Any one would be provided with an outstanding experience when they are there
My vehicle needed a NYS inspection, and new brakes. The vehicle was dropped off, work performed and returned very timely. Jennifer kept me informed of the progress throughout. Very well done.
Dean was very courteous and assured me my car (with a nail in a tire ) would be finished by day’s end and it was. He called me to let me know it was finished, on this very busy day, and that the shuttle would pick me up. I couldn’t have asked for more.
Good business experience. Sabrina was a good communicator, courteous, helpful and very professional. I will let others know about West Herr.
West Herr Ford Service is excellent. Service Rep Robert is always courteous, extremely helpful and makes sure any issues are resolved and corrected! Thank you Robert!
The staff is very experienced and they were extremely professional. Mike was very courteous. Overall the staff here is so much more efficient than where I went previously.
Always busy there but they seem to move everyone along rather quickly. Never have I had poor service.
Dean did a great job for me. Very courteous and informative. Went the extra mile. Would be happy working with him again.
Purchased a car, salesman was Kelcey Lamm at West Herr in Hamburg. Very relaxed no pressure sales. Kelcey took the time to assist me with test drives as well as setting up my new car system for me and the Ford Pass. Very helpful, I would recommend this dealership to anyone looking to purchase a vehicle.
I went in to do a yearly inspection and oil change, I was greeted by a smiling and friendly Jennifer who promptly asked me how I was doing. I asked her some questions about needing an inspection for a 45,000 mile warranty which the dealership had been reminding me I needed and she assured me that it would be taken care during my visit there. Unfortunately the service team was very busy and Jennifer arranged for their shuttle service would take me home and pick me up when the service on my car was finished so that I would not have ...
Corey, my service advisor, did a fabulous job. He was professional, proficient, well educated in the Ford products and was very pleasant to deal with.
The service was tremendously wonderful. The service personel Alex Souder was very polite and courteous and very well explained details thoroughly. Mike was also helpful explaining what service my car needs.
Great job, very informative and helpful. The work was done in a timely matter. Everything was explained to me very well. Service personnel was friendly
I was at quick lane with Jason and he went out of his way to help me . I was suppose to show up and didnt cuZ of a family matter. He was so kind and let mw show ip at 3:30 and still completes my job. Jason went 150% out of his way to help me and make me feel better. He deserves a pay raise in my eyes. Thank you so much Jason you are a outstanding manager and i greatly appreciate it.
My experience was best ever I had a bad one at Honda so I was so happy ford was so easy to deal with and so helpful
My truck had 2 recalls and it was done quickly. I loved using the shuttle back and forth to work. It was very convenient! And they even washed my truck when they were done! Thank you! I will be back for another oil change and tire rotation when needed.
Truck went in for warranty work and the communication was outstanding.. got it in in a reasonable time period will definitely go back as usual Thanks Joe E
My appointment was for 2 recalls. I needed a shuttle ride and it was there almost immediately. The car was ready in three hours and the shuttle ride to return was again very efficient. Everything was done quickly and efficiently and the people are all friendly.
Mark is a great salesmen and is the only reason I go to West herr to purchase my vehicles, if you go there I highly recommend you ask for him.
Minor Collision work done well, friendly & courteous experience except wheel refinishing not communicated to Orchard Park location. (I started at the Amherst location and was directed to Orchard Park for an appt - went and they did not have me scheduled but found out it was an appt in Hamburg BUT for the wheels I would need to go back to Orchard Park. It took 3 days to do what could have been done efficiently in 1 day)
Mike B was very professional and helpful. He understood my situation and was straightforward about the options and the issues. He dealt directly with the warranty company and explained what was covered and what wasn't. Very grateful for his assistance.
I spoke to Jennifer. She was very friendly, understanding and courteous. Had my vehicle oil change, battery check,and tires rotation, in a short time. Jennifer, also took the time, to explain, what was done ,on the car, to this writer.
I spoke to Bob. Very friendly and courteous. Had my vehicle inspected oil change tire rotation. Took less time than anticipated. Very satisfied.
They make you feel like family,and I love my family. Thanks to everyone especially Jim Clifford .((The Best)
My particular salesman, Bill Pease, is what made my experience excellent at the Camp Rd. West Herr. Being my third used car in the last 18 mos., I was not looking forward to the whole process. Bill plucked me from the sales lot and gratefully took the reigns from there. I now have a reliable vehicle that was in my price range and both the exterior and interior could pass for new. Bill’s personality made the process painless. I’d confidently send anyone to him who’s looking for a vehicle.
Sabrina was great! I will definitely use her again in the future for my next vehicle
Fast service at a good price. The battery needed to be replaced in the 2014 Escape.
Everyone from the moment we walked in the door was friendly and treated us with respect.
I was having a really hard time buying a car in such hard times. Especially when you want a "go green car"I went in looking for a full EV car and came out with a hybrid. Andy Murak was a great salesman for helping realize what my needs were for the car with in my budget. In the end if Andy were a shady salesmen I would have ended up with a car that was a logistical nightmare, because it's what I wanted. But good salesman like Andy help you realize what you need and that ...
Polite, attentive, quick service. I needed shuttle service and they took care of that, as well. I am very pleased with the service I received.
Best car dealership in the world!! Love West Herr!! The most trusted place to find or service your vehicle. Knowledgeable, helpful staff who are there to help you find the car that is best for you & make it work for you too.
West Herr completed collision repair this week and I am completely satisfied. Rental was arranged per my request due to hip replacement surgery without issue. Car was delivered totally clean and repair work seems exceptional.
I’m on my 2nd car from West Herr Ford of WNY. This time around we decided to start using their quick lane for everything, instead of going through our local dealership(I live about 35 minutes away). I will never buy a car from any other dealership, but more so I will never use any other service shop. Quick lane is amazing, they were truthful about what I actually needed, and they were really nice! Thanks Jason you’re amazing!
My F-150 needed some work on the hideaway running boards. After an attempt to return the current equipment to service, I was advised that motors, hinges and other hardware would have to be replaced. I was scheduled for the following week, work was done under warranty, along with other maintenance due at 75K miles. I was given cost and time estimates in advance, which were accurate. West Herr Ford keeps my vehicles in great shape with no surprises! I would happily recommend to friends and family.
They were quick, professional, and courteous. Very helpful resolving the issue. Also helpful with suggestions with other questions that arose.
I brought my F-150 in for service at West Herr fast lane service center and I received fast and friendly service. I would definitely recommend this service center.
on time, price as advertised, friendly and thorough. cheerful workplace makes for cheerful employees -- a tribute to West Herr management.
My husband and I both purchased used vehicles from West Herr Ford. From the manager Aaron to our sales person Jonah and the finance manager Kevin we had a great experience! They were busy but worked hard to keep the process moving. We started on WestHerr.com, selected a few vehicles and went and test drove the vehicles upon purchase Kevin got us a great rate and Jonah answered our questions, processed the paperwork and made sure we left with a detailed & fueled vehicle. My husband loves his truck and I love my suv. We would do business again ...
Our 1st time at West Herr Ford and can't say enough about the staff and service there! It was amazing from walking in the door to driving away in our 2020 Ford Edge within only a few hours. A big thanks to Kelcey Lamm!
Second vehicle purchased at this dealership in about six months! Our salesperson "IS" Jeff Lauricella, I can see us going to him for our future auto purchases as well. We purchased a car first then a truck, both used. Jeff made the process extremely easy, was not pushy and went above and beyond to find what we wanted. The dealership as a whole was very easy to deal with.
Dave McDonald is the best salesperson to see at West Herr. He is knowledgeable, courteous and a dedicated salesperson. Every new car lease has been a pleasant and satisfying experience. Keep up the good work, Dave.
Awesome buying experience for the whole family. Bill is top notch and makes the whole buying process a very pleasing experience. Definitely will be back!
This Team is A-1. Excellent across the board. Always helpful and knowledgeable! Great Service all the way around! Thank you Bob!! Will definitely one again!
Excellent customer service, they go above and beyond to meet your needs and accommodate to your schedule
Excellent customer service from start to finish . Everyone smiled when they walked by and said hi… just very happy with my experience and Tyler
Great service Kelsey Lamm excellent salesperson. Very helpful and thorough. Would recommend him to others!
Quick Lane excellent service and very timely. Jennifer was very attentive and follow up was excellent. Thank you
Tyler was very personable, professional, helpful, and knowledgeable. There was an issue with my appt in the system but he still made sure my car got in at the appt time I was given as I waited. Tyler is top-notch in my book.
Speedy convenient service. Was in and out for about two hours and once again was satisfied. Been taking care of my car for 11/2 years.
Greeted by Jen I needed a LOF and replace my rear wiper blade I was out in less than an hour and they even rotated my tires Wow Thanks Jen your the best I’ll look you up the next time I visit your service department Bill Sienkiewicz
Was taken care of guickly for an oil change and rotation of tires. They knew I was on a time crunch and they delivered quite nicely.
West-Herr Ford Quick Lane is convenient and efficient. The staff (Jason Starnes today) are professional and friendly. Overall, an excellent “service experience “.
Duane was very professional and helpful especially with how challenging it can be to find new vehicles. I greatly appreciate him and his team and love my new car!
Excellent service experience with Bob Pontrello and West Herr Ford! I brought my Ford F-150 to address a few problems as my factory warranty was expiring very soon. I waited until that last minute to do this leading up to a stressful situation but my stress was quickly eliminated by Bob in the West Herr service department. He squeezed me in to diagnose and confirm the issues I had, quickly ordered that parts needed and helped me schedule a convenient time to bring it in for the service. When I dropped it off he and everyone/everything there were great ...
Bob in service was great! He was helpful with the diagnosis of the problems I brought the truck in for, and then when my appointment arrived he was very professional, helpful and friendly during the entire repair process. He communicated with me during the entire time so I was kept aware of the progress and timeline. Thanks Bob- we will be back!
Came in near the end of the night and got me in and got my oil rotate done quickly.
Excellent service, great staff, met my expectations, and I will continue to visit in the future. Have purchased a number of vehicles from this dealership.
Never had a problem with services at this dealership , very pleasant employees very neat and clean place..
Service folks were on task and communication was solid. I never felt like I was just waiting around.
Got my 5th vehicle from west herr the place is a great place to come and buy a vehicle. Just want to thank John Foster and Jonah McNaughton for taking care off everything these guys Treat you like family and they go above and beyond for their Customers definitely coming back to west herr John Foster, and Jonah McNaughton in the Future to buy Another vehicle. Drove all the way from Brooklyn New York to West Herr because Of the great service and how highly they value their customers highly recommended dealership
Got my 5th vehicle from west herr the place is a great place to come and buy a vehicle. Just want to thank John Foster and Jonah McNaughton for taking care off everything these guys Treat you like family and they go above and beyond for their Customers definitely coming back to west herr John Foster, and Jonah McNaughton in the Future to buy Another vehicle. Drove all the way from Brooklyn New York to West Herr because Of the great service and how highly they value their customers highly recommended dealership
Got my 5th vehicle from west herr the place is a great place to come and buy a vehicle. Just want to thank John Foster and Jonah McNaughton for taking care off everything these guys Treat you like family and they go above and beyond for their Customers definitely coming back to west herr John Foster, and Jonah McNaughton in the Future to buy Another vehicle. Highly recommend west herr
Service is very prompt, explanations are very understandable they listen to our concerns like doing business with the group
Had vehicle done on time and did all necessary work. Friendly service. I take my truck there for all service needs
Always very professional and friendly. Always ready to help in any way. If I have a problem they always do their best to help.
Always provide you with the opportunity to review inspection findings prior to repair and provide options to address your concerns
West Herr has definitely gone above and beyond in our now 4 car buying experiences. They continue to provide excellent service and support for something that is not always super easy, the Salesman Mo Darwish has been very good to us, not pushy at all and willing to go thru the hoops with us and find us the best vehicle for us. Huge thanks to Tony Farina and Mo Darwish, and of course, the team at West Herr
My service advisor, Mike Bettcher remains extremely knowledgeable, informative and attentive to my concerns. He provided additional procedures to address potential issues.
Mike in service is very pleasant and thorough. Everything was checked and taken care of and all while I waited..waiting room is pleasant and makes the time go by fast
Sabrina Was very knowledgeable and helpful to me she’s far as I’m concerned she’s a great sales person and I wouldn’t hesitate telling anybody to deal with her and West Herr Ford
Had a tire pressure notification on my dash ,stopped into Quick lane and was taken care of and problem solved in short order by Jessica thanks so much for This an easy fix
I am very satisfied with the service department at west Herr ford especially Bob. He was always keeping me informed of the situation and able to put me in a loaner car. I would highly recommend west Herr ford
Pleasant experience, most accommodating employees, quick service, safe and friendly environment in which to wait. Would refer friends to this dealership.
My f150 started to miss fire and the engine light came on . I Mimi took the vehicle to West Herr ford . Mike as his tech immediately diagnosed the problem and replaced the spark plug . They had me back on the road in twenty minutes . I have been a West Herr customer for 38 years and it’s because of people like Mike and his team that keep me coming back ! Thank you for the professionalism and the quick work !
The dealership treated excellently from the start to finish. Gave a great deal on my trade in and received 0% financing with a 1500 rebate.
Fantastic, Jim Clifford was honest, treated me like family! Everything he stated was the truth. Purchased a 2021 Edge SEL AWD, the car is everything Jim talked about. The important thing about Jim is that he NOT a high-pressure salesperson. Listens understands and fills the desire of the customer. Step by step at taking possession, The Edge was cleaner than the day it was built, probably cleaner. Jim is truly a salesperson you have to meet.
Made appointment for oil change online. Didn’t end up in their system. Was able to squeeze me in and complete oil change in a timely fashion.
My experience at West Herr Ford was very good Mike was very nice and inform me that my car has no problems. The waiting area is very nice to.
Took my F150 in for a 10,000 mile check. Jason handled everything professionally and was very helpful with my Ford Pass Account. I even took advantage of the free shuttle service! Very well done West Herr!
The Dealer is great. My salesman was honest and straightforward and really helpful and went above and beyond getting me the vehicle I wanted at a great price. Couldn't be happier and strongly recommend West Herr.
Great service. Professional and friendly salesmen. Nice inventory. Worth the ninety minute drive to buy my vehicle. I recommend this dealership. Thank you Jeff Hall!
Jerry and his staff are very professional, helpful and knowledgeable. The quick lane is not always "quick" but always a pleasurable experience.
Steven Smodics was very knowledgeable and very helpful. Ask for him when you need a good vehicle. He will work as hard as he can to make your cat buying experience that much better.
Rob went above and beyond customer service. Will return for next purchase. Thanks you again.
Very accommodating. Friendly service department. There was an appointment issue and Mike was great! Thank you, mike!
I recently purchased my third vehicle from the West Herr family and have to say they are the best dealership to work with - Especially West Herr Ford - Hamburg. From the sales people, to the finance department to the cashier; everyone is extremely happy even in the face of auto shortages. I purchased a Ford Ranger because I missed having a truck. (Had purchased a Ford F-150 from them 11 years ago but it was just too big for my needs.) The Ford Ranger is perfect and I got the new color of Cactus Grey and I am in love ...
Exceptional Customer service in both the Sales and Service departments. Timely completion of service and you can’t beat the price!
Got my oil changed inspection and tires rotated. And they washed my car thank you. Very nice. Vinnie. Helped me look up my points Was very happy with the service
Service was great. I always go for maintenance for my vehicles. Would recommend over and over.
The whole process was handled quickly and professionally .I will continue to purchase my vehicle’s from West-Herr .
I always rate them a 5. They remember their customers and vehicles so service is never a a problem. I am greeted by name, the check in process is fast and they always give me a full report of the service provided and any potential maintenance or repairs needed. I have every confidence in them.
Mike and his team are the best! They are knowledgeable and professional. This is my 4th vehicle I’ve bought from West Herr Ford in Hamburg. I would recommend West Herr Ford to everyone!
Very good. My second edge. Jim c and staff are excellent. Service is also great. Close to home give these guys high marks much appreciated
Very organized and professional dealership. Service team members are very knowledgeable and helpful. Very nice.
Always the best service experience from Jerry and his team. They are professional, friendly and taking care of their customers is always job one. Best dealership and team in town!
Mark Schrader never tries to close me. He tells me what he can do and the experience is always good. Dittos with Mike Schaefer as dales manager. Always good service at Quicklane too.
Top notch sales people. Service department is very professional and courteous. They really care about making everything perfect before you walk out the door.
Good service and polite staff. I will continue to utilize West Herr Ford Service. I also like how you can make appointments online! Very handy!!
My early morning issue after along commute from PA was handled in a courteous and prompt manner. Upon any visit with this staff I am completely confident and appreciative.
Fast service and well organized nice people and friendly and nollageable and friendly and helpful
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