Customer Testimonials
Westherrfordisagreatplacetobuyacarevery one there are. the best and service is outstanding Dave is the best in person
Adi changed my life in less than 24 hours. I am so grateful that I was connected to a team that is understanding, compassionate, well versed, and HELPFUL! Thank you for helping me get my dream car!
Excellent service & follow through with claim. Both clerks at desk were accommodating & friendly. Kudos to Angela & West Herr.
Haley and Mackenzie were amazing and this is why I deal with West Herr! Thank you for such a great experience!
John Connors is fantastic! He is extremely attentive, patient and very thorough. I can’t say enough great things about my service advisor! From the moment I arrived, he was professional, friendly, and genuinely invested in making sure I had a great experience. He took the time to explain everything clearly, kept me updated throughout the process, and made what could have been a stressful service visit completely seamless.
It’s rare to find someone who combines exceptional customer service with honesty, knowledge, and attention to detail, but he exceeded every expectation. I never felt pressured, every question was answered ... Read More DealerRater - Jun 7, 2026
I have always had nothing but first rate experiences with West Herr Ford of Hamburg over the last 20 years.
Great dealership, made everything so easy, "Mo" was a pleasure to deal with, along with everyone else. Great staff!
Very knowledgeable and helpful staff I have my ford serviced there since I owned it and never had any problems
Mayor problems to numerous to list, all resolved fast and professionally. I’ve purchased 6 vehicles here and will buy more.
My son had a screw in his tire. I sent him to see if he could get it plugged. I have just got him his first vehicle (used 2021) in March, from West herr ford. It all went great. I am a return customer, I had got a new truck from them last year, myself. But, I sent him over to quick lane, turns out they thought a 17 year can be taken advantage of. I get that he needed a new tire as it was not plug able. But, why did filters and antifreeze get looked at and need to be ... Read More DealerRater - May 12, 2026
Very disappointed with the service. I was told it would be about an hour then it ended up being 3 which turned into 7 hours . The tires were worked on when i left the tires are supposed to have 33 psi the tire worked on had 43 psi . I feel it was very poor care
This is the third vehicle my husband and I have purchased from west Herr ford on camp road in Hamburg. Every time we have either leased or purchased a car it has become a hassle free process. I highly recommend either working with Mark Schrader or Amanda Duffy they were both on separate occasions great sales people who listen to our exact wants and needs and were able to get us right where we wanted to be payment wise. I will continue to purchase and recommend anyone I can to this dealership.
West Herr was great to work with! Adi and everyone else was very helpful and knowledgeable.
Amanda at West Herr Ford Camp Rd Hamburg was wonderful. She made me so comfortable with the whole process. No pressure. I was able to ask questions without feeling as though they were silly. She is so professional but also very personable. Feel like I have known her forever.
Great selection and focuse on customer service, staff works as a team to serve customer
Great salesperson very knowledgeable and extremely helpful in getting my best deal possible. I would highly recommend west Herr to friends and family
Excellent service. Jesse went above and beyond for me. Great customer service and care. I have mobility issues and Jesse was so helpful with options to make the appointment so much easier. He is outstanding in customer service as well as customer care. Please tell him his he is simply the best!
My experience with this dealership was excellent. I would definitely come back again. Recommend it over and over again. I am so happy with how everything was handled. I cannot tell you very pleased with Sabrina and her team and Jeff Wilson. I believe his name is was phenomenal so thank you so much for everything. I am so happy with my car. 👍😃😃😃😃
Jim provided a great explanation of cost buying a truck versus leasing which was very helpful to my budget .
As always with west here it was awesome! We love all the staff rhere especially sabrina
Sabrina is an amazing, personable, intelligent, honest, beautiful woman. She is always very helpful when I have any questions that may sound simple or stupid. She always makes you feel like family. I recommend her to everybody including my parents.
Mo did a great job with my purchase. He offered several options for me to consider and when I requested to consider a second alternative after I had second thoughts about the deal we had been working on he did so without any hesitation and we finally were able to settle on the vehicle I putchadrd
West Herr has always been my go to dealer. A big thank you to Cory in service. He kept me up-dated and explained the service my car needed.
Always very helpful and friendly. I trust them with my car, and have always gotten good service from them. Dean has always been very professional and friendly.
Purchased 4 new tires with the help of Dean’s knowledge and information and very satisfied.
Very accommodating with what I needed done and did all the work in a good timely manner
Most recent inspection was to include a video of the inspection. I never received that, left several voice mails with my service rep, Robert. I actually talked to a person on my fourth attempt and was assured it would be addressed … that did not happened. So I’ve been chasing this for a month with no resolution. Why advertise this perk if you are not following through? I will go to another dealer in the future.
I can say enough how everything was amazing. Helped me pick out tires. Exceptional service!
Professional and timely service Excellent conversations and communication on the services needed , no excuses or questions
Tony was very helpful and considerate. I love the pick up and drop service of my Explorer. Brought vehicle back to my home was great
I was extremely happy with Tony Sorrento and Cole Moon. Very helpful and friendly. They made the whole process easy for me and I drove away with a new Bronco that I love. Thank you.
I very happy with the service I recieve from west herr. My service advisor Joe Borrello and technician took care of all my concerns and then some..I'm grateful for the customer service I received from there and will be looking forward to my next service and future superduty purchase...its the friendly people that work there that make west herr the place to go.
They do excellent work in their service department is awesome Angelo is a great person to work with
Ryan & Jesse we're great to work with. Repair was done promptly. Would use this dealer again.
West Herr Hamburg goes out of their way to help the customer. I have never had a problem there over the past 40 years unfortunately I can’t say the same for West or Lincoln. They have no service and they don’t return calls.
I purchased a 2021 Ram 1500 Warlock. Tony and Cole were awesome in finding me exactly what I wanted. The process was smooth and I could not be happier with them, my new vehicle and my overall experience.
Excellent experience in sales and service. Jesse answered all of my questions, offered to call me regularly about the works progress as well as offering to drop my car off at my apartment. Very satisfied with the work and service.
I had the BEST experience at this West Herr. I spent two long days trying to get out of a situation I didn’t think I could get out of. William Wallace was my salesman and he was absolutely amazing. He found a car I loved within 30 minutes and already had it waiting for me when I got there. John the manager was amazing, friendly and helped so much to get me into this new car & Tim in finance. Between those 3 I drove home in a dream car when I didn’t even think I could get a new ... Read More DealerRater - Oct 26, 2025
This is my fourth lease dealing with Sabrina and have always been treated very well.
It was the best car buying experience I have had yet super easy to deal with no haggling and delivered vehicle right to my home would definitely recommend West Herr to anybody in the market for a new vehicle
Anthony in service was instrumental in the repair of my 2023 F150. It was a difficult problem find , but perseverance paid off. Thanks Anthony.
The sales personnel are very helpful in getting the kind of deal I was looking for. I appreciate all their efforts and I was able to drive away in my new car on the same day.
We just bought a 2023 Kia Soul S from West Herr , Hamburg, NY. The business facility was kept clean and professional. Our salesman Bill Pease was professional and nice to work with. His sales assistant was great at finishing up any loose ends and made car buying great as well. If you want to buy new or used and want to be treated well , I would recommend West Herr.
I can't say enough good things about the truck service I receive when I go to west herr ford of hamburg. I have a f350 diesel and have had some issues with the truck because it's getting older and has nearly 300,000 miles on it. They are the only dealership I take my truck to. They have very good mechanics and staff and do a good job.
Kind, efficient, professional, prompt with phone calls. Explained details of work needed to be done
Poor experience with their service department. When I dropped my car off I was told it would take 4-5 hours After 7 hours I had not heard from them and called. I was they left me a voicemail but I never received a voicemail. I was also told the recall work had to be done at their collision department. When I took it to the collision department they took a couple of photos and told me they would call me when the parts were in. I’ don’t see why the service department couldn’t take the photos and forward them ... Read More DealerRater - Jul 27, 2025
Fast, friendly and efficient service with knowledgeable people. Always a pleasure to deal with them.
Service was fast, and everyone I dealt with were very pleasant, A very great place.
Excellent service five ⭐️⭐️⭐️⭐️⭐️ They go extra mile to satisfy customer Very please with them 100%
Great friendly service! A dealer and service department you can trust. We will always use them for our cars.
Zach was amazing and helped me get out of an unsafe car! He and the financially staff were very polite and worked with me. His intern was also good for being there for 3 days! Definitely will be back again!!!
Corey has always been very informative and easy to deal with. Always answers all my questions
Sabrina made the experience of buying a new truck very enjoyable. I would most definitely recommend Sabrina at West Herr Ford to my family and friends.
Everyone is so nice there and my sales person Sabrina is awesome! Will go back again for a future car
Totally stress free Great Customer service I will totally recommend purchasing your next vehicle here.
Your dealership and Shabby dowich are outstanding one of the nicest salesman I ever met
They were very friendly and courteous. I like the way you can buy the car and drive it away the same day would buy from there again.
No pressure dealership Transaction was completed within 3 hours Salesman, Bryan was excellent Will recommend
Pleasant, professional and helpful. When I went to pay my bill for inspection and oil Change I was asked if I would like to see how many Ford points I have. I wasn't aware I even had any! Turns out my whole bill was covered by points. Doesn't get any better than this!
My salesman Zack Hyman was courteous, friendly, knowable, efficient and very helpful. The rest of the staff were equally helpful. A very excellent experience. Dan Kogut
Very nice people and very knowledgeable of what they are doing very professionally in work.
Great dealership never have a problem Jessie had the oil and tires rotated in and out quick thank you
Jim Schmidt and Kyle Carrow are two of the most professional and friendly people you will find in the automotive industry. I couldn’t be happier with the level of service I received. West Herr should be very proud of these two gentlemen.
My husband and i have been going here for 10 years or more. We have leased cars, we have bought cars and in all cases we have always felt respected and valued by everyone we have worked with. They go out of their way to find us discounts or deals and get us the best bang for our buck.
Advisor cares about his customers and goes the extra mile, very knowledgeable technicians as well
No issue they were very helpful. Went the extra mile to help with a issue.
The personnel were friendly and professional. The workers brought my car back to the original way it was when I brought it . Excellent service !
They were great, very helpful. Had a new car the next day, love them and my new Ford Bronco
Friendly personnel helpful and fast service I'm bringing my car for service to West Herr Ford
Professional, efficient service. Helpful,knowledgeable and courteous. New battery installed efficiently. Thank you for your help.
As always, a very positive experience dealing with any of the West Herr stores. Service writer Jennifer was very helpful in explaining what was needed and also what was accomplished. Very professional and courteous.
By far the best service experience I've had in the 15 years I've been driving. They are the nicest, most responsive, and understanding team. I had resigned my dealer service experinces to just being awful after countless bad experiences. This has completely changed my perspective. I'm a female on the younger side and without a doubt would recommend them to everyone I know.
Pleasant, clean atmosphere. Enjoyed dealing with knowledgeable sales person. Also liked the efficiency of my experience. Also would like to say I liked dealing with a mature sales rep. David. Also got the impression people I came into contact with liked working at West Herr.
Sales was great! All paperwork, figures,and financing were timely. Great experience and will highly recommend.
Always takes care of my needs whether it’s sales, service or the parts department
I like the way the salesman handled himself. On the deal. The dealership is awesome. I've been going there for years.
After a rough start, Cory and his team found the problem and so far the issues are resolved. Cory kept me informed and I truly appreciate his communication of the progress of my vehicle. Thank you.
Timely work always professional. And and and and and and and and very nice guys
Quick service and very knowledgeable when it comes to working on my vehicle. Joe in service was amazing as usual.
Friendly and informative! Maintains professionalism! Explains things carefully! Washes car as a courtesy for customer
West Herr is a great dealership and I would highly recommend. I dropped my Bronco Sport off yesterday for an oil change to Quick Lane. I dealt with Jennifer and she was very responsive. She called to ask about replacing the cabin air filter that the technician recommended. She also called me to let me know when the service was completed.
Robert was extremely helpful in checking to see if my electrical problem was covered by warranty.
Wonderful experience they even drove me to a nearby restaurant. Very grateful for the service
Fantastic service, couldn’t be happier! The staff all went the extra mile to make sure I got the vehicle I wanted.
ecwryone was great abd tiok care of ecweyrthibg that needed to be done eufht swsy
I highly recommend purchasing your vehicle from West Herr Ford Hamburg. They were so helpfull and made finding and buying the vehicle I was looking for a very good experience. Will definitely purchase here again.
Sales questionable!!! Service is excellent my service guy Jessie is an awesome young man very knowledgeable, curious, Willing to help work with my wife getting the job done !!! Awesome young man he’s truly an asset to this company .
The Service that Ed provided was quick and efficient. He was very friendly. Mike kept me informed as well.
Professional experience from drop off to pick up. Called with pm maintenance items due to mileage and were able to get completed in the same timeframe.
Treated me fairly and took care of my problem. Gave me a ride both ways.
very great service and the driver that picked me up was so professional thank you
Great prompt service, vehicle received a head of promised time and vehicle was delivered to my home.
The dealership personel were very courteous and efficient. My dealer, Sabrina was amazing!! Great service.
Robert at West Herr Ford Camp Road Hamburg offered excellent advice and service for my vehicle.
Fantastic customer experience. WH Ford service did a great job for me and I couldn’t be more pleased. I would recommend this dealership to anyone in need of a car, truck or service.
second time i got a truck from west herr dodge and now ford all good
Loyal customer for nearly 20 years: superior service advisors, workmanship that is informative and practical. Always courteous and respectful.
Experienced, thoughtful, courteous, not willing to over sell beyond need or financial ability. Genuine and authentically interested in the buyers point of view.
The best friendly professional service gets better every visit thank you all for your for your kindness.
Great Experience, Dean and Bob ( service advisor’s ) were accommodating and knowledgeable. I couldn’t be happier with the level of service I received.
