Customer Testimonials
West Herr Ford in Hamburg has always been fantastic. Robert in the service department is very knowledgeable and gets everything ( parts and service schedule) done correctly the first time and in a very timely manner. I would totally recommend him and this dealership to have your Ford serviced. I will not go anywhere else. Thank you!!!
I have been buying cars from West Herr for forty years so I think that said it all for I have always been more then satisfied. I took my car in for service and Mike was so helpful and takes the time to explain everything.
Personality is great, salesmanship is just how I like to deal. Mo is a super person and with skills that are super as well. He gave me information that made my deal better than I would have made it so again, Mo is a nice person with information that makes sense!!
The salesman Steve was amazingly helpful .Interested in what I needed , not pushy at all Not only a good salesman but he new the options on each car I looked at , and tried to get me the best deal . This fellow is a born salesman! Our entire family drives a Ford product and I will mention Steve as often as possible as new car /truck needs Arise. There are 10 of us that drive a Ford product. This great salesman Steve Bielinski will always be approached first when we are ready for a new or replacement Ford
They were great to work with . I am very happy with my vehicle. Service was excellent
I got nothing bad to say about WestHerr Ford. I am good friends with Mike Kable and Brad Hefner. I have bought all my cars and trucks through them and service was always great.
Always a smooth process. Sign in, turn keys over, enjoy the clean coffee area. Mike came to find me, and done.
First of all every employee was so courteous. Each one always said hello. Kelcey Lamm was very helpful in guiding us through our purchase. He explained everything as we went along. He was very polite and very friendly. Would recommend him to anyone. John Foster was very helpful and also very friendly. Eric Miller was also friendly and helped us a lot. We also want to thank Scott Bieler for everything he helped us with. He is the nicest person we know. Thanks to the whole crew we worked with. Would definitely recommend West Herr to anyone. Thanks for being ...
West Herr Ford @Hamburg is and has been my “go to” dealer. They set me up with a service manager which he provides me superb customer support, courteous. Trustful and honest service reports for my vehicle. I am very happy with this dealership and highly recommend them to anyone!
The quick lane service was excellent. Dean was great they got me in done in a timely manner.
Everything was great. The service was fast. I would 100% recommend to all family and friends.
Easy in and out! They’re for routine maintenance and a NYS inspection.Thanks Joe!
Smooth deal they got me what I wanted, fast service on pickup day, well organized. My 3rd vehicle from them, I keep going back.
Friendly staff/clean and pleasant waiting area/ ease of scheduling service appointments/competent service staff
West Herr has provided me the most courteous customer service I've experienced in 56 yrs of driving. Jennifer and her team at West Herr Quick Lube in Hamburg New York through there professionalism has assured my continued loyalty to West Herr Ford. I'm planning on a new car purchase in the near future, thanks to Jennifer. Sincerely David A.Webb
Service fast, and it broke and kept me informed And answer questions for my 2011
Corey was very courteous and the shop did an excellent job. Corey even showed me the part before they installed it.
Steve did a great job getting John set with a new vehicle thank you Steve
They're always professional and friendly, and quick lane is super convenient for basic stuff like oil and winter tires.
I told Bill Pease I was looking for a Maverick and he called me the next day said they got one in. Now its in my driveway
It was a good experience and they weren’t trying to spend money on things I didn’t need to.
Was stressed going in for a vehicle after my husband's accident. Walked in and everyone I encountered welcomed us. That was amazing in itself but then we get the buying part. Our salesman Steve Bielinski was absolutely wonderful. Very professional yet down to earth. Got us our new vehicle amd my husband loves it. We love it there so much, I went in today for our second purchase in 2 months. Again, these guys, Steve, Tim and everyone else running around getting you the vehicle you want at the best price they can get you. I will only go here ...
They do a fantastic job with collision repairs. And they are very customer oriented, I have used them several times and they have always done a great job.
My new truck purchase was simple and a pleasure. I had some warranty work done later at the body shop and that was a great experience as well.
Always convenient appointments and prompt and friendly service! Truly care about their customers and it shows! Always a hassle-free experience. Outstanding performance and dependable quality work! They certainly earn their great reputation and project a very positive image of West Herr Quick Lane‼️
West Herr Ford makes the car buying experience enjoyable they are very knowledgeable I would definitely recommend them
Always accommodating and professional. Great people. Waiting area clean and relaxing. My service advisor is a 10 out of 10.
Great job Corey is a great service advisor and the tech was also good and explained it all
They’re very friendly, extremely organized and neat and clean. If you’re waiting for your car, I usually go home and they call me when it’s ready and they’re always helpful offering anything they might see while they’re servicing my vehicles.
The dealership has always treated me with respect and has never been pushy when I’m looking for a car. I’ve bought at least 5 cars from them and have never been disappointed.
Ron was very helpful courteous and kind he helped me get my Ford pass going and yes I would recommend him that anybody else
Brad arrived even before scheduled appt and called prior to let us know he was on his way. He was very pleasant and did a great job!
Service appt. was for a recall part but service tech called to inform me of other problems that were covered under warranty. I was happy with the extra effort and speed at with they fixed the problem. Also, it saved me from making another appt.
Great dealership very helpful to the customer good service to the community good employees very good company
Excellent service. Everyone was friendly and helpful from the moment I walked through the door
I HAVE BEEN A CUSTOMER FOR 35 YEARS AND THEY HAVE DONE RIGHT BY ME THEY DO A GOOD JOB
Fast courteous service, Knowledgeable associates who listened to questions and offered advice and willing to accommodate a resolution.
After a high estimate on a repair,Mike was able to cover it on my extended werranty.
Robert was very helpful and oil change went fast, very pleasant experience will recommend west herr
Dan did a great job. He was polite and made the job very easy for me
Mike was professional as always, Vehicle was serviced correctly and in a timely manner. Would definitely recommend to friends and family.
My second time using West Herr Ford service. There isn’t a Honda service department close to me, so if possible I take it her. 5 stars! Excellent service and Bob has top notch customer service
Andy is a great asset to your organization. Rating from 1 the least to 10 the most he was a perfect 20 plus.
Got front brakes installed, everyone kind and efficient. Will definitely go back again for service.
The experience was great, Mackenzie was a pleasure to work with and all around the ealership was most professional.
Rob Lalka is the guy to work with here! He has been great throughout my whole buying experience. He’s gone above and beyond for me even though he does not have to. He has also made sure that any service I’ve had to schedule and rental that I’ve needed has been taken care of. When I say that he’s a great person all around I’m not exaggerating, he’s been the best salesman I’ve ever worked with! If your looking and ready to test drive/purchase I HIGHLY recommend working with Rob he has ...
Had a great service experience. Service Professional (Jason Starnes) was very knowledgeable, friendly and helpful.
Easy e to make apt and fast great people to work with definitely will go back Dan was good to work with
They very promptly contacted me by text & phone. If we lived closer to Buffalo, I would have visited for a test drive, but that won’t happen.
Jason did a great job taking care of my car being inspected. It is always a friendly place to spend while they check out the car. I am always satisfied with the workers at the quick lane. Thanks Jason
Joseph E. --was my service advisor, he provided me with efficient, reliable and knowledgeable service. He is a huge asset to the company.
Tony Sorrento at West Herr ford helped me purchase my lease car with a professionalism hard to find these days. He answered all my questions and helped me develop the best plan to purchase my car. I have had 13 cars and most were from a West Herr dealership.
Dean was very courteous and assured me my car (with a nail in a tire ) would be finished by day’s end and it was. He called me to let me know it was finished, on this very busy day, and that the shuttle would pick me up. I couldn’t have asked for more.
Good business experience. Sabrina was a good communicator, courteous, helpful and very professional. I will let others know about West Herr.
West Herr Ford Service is excellent. Service Rep Robert is always courteous, extremely helpful and makes sure any issues are resolved and corrected! Thank you Robert!
Always busy there but they seem to move everyone along rather quickly. Never have I had poor service.
Dean did a great job for me. Very courteous and informative. Went the extra mile. Would be happy working with him again.
My truck had 2 recalls and it was done quickly. I loved using the shuttle back and forth to work. It was very convenient! And they even washed my truck when they were done! Thank you! I will be back for another oil change and tire rotation when needed.
Minor Collision work done well, friendly & courteous experience except wheel refinishing not communicated to Orchard Park location. (I started at the Amherst location and was directed to Orchard Park for an appt - went and they did not have me scheduled but found out it was an appt in Hamburg BUT for the wheels I would need to go back to Orchard Park. It took 3 days to do what could have been done efficiently in 1 day)
Mike B was very professional and helpful. He understood my situation and was straightforward about the options and the issues. He dealt directly with the warranty company and explained what was covered and what wasn't. Very grateful for his assistance.
I spoke to Bob. Very friendly and courteous. Had my vehicle inspected oil change tire rotation. Took less time than anticipated. Very satisfied.
They make you feel like family,and I love my family. Thanks to everyone especially Jim Clifford .((The Best)
My particular salesman, Bill Pease, is what made my experience excellent at the Camp Rd. West Herr. Being my third used car in the last 18 mos., I was not looking forward to the whole process. Bill plucked me from the sales lot and gratefully took the reigns from there. I now have a reliable vehicle that was in my price range and both the exterior and interior could pass for new. Bill’s personality made the process painless. I’d confidently send anyone to him who’s looking for a vehicle.
Sabrina was great! I will definitely use her again in the future for my next vehicle
Fast service at a good price. The battery needed to be replaced in the 2014 Escape.
Everyone from the moment we walked in the door was friendly and treated us with respect.
West Herr completed collision repair this week and I am completely satisfied. Rental was arranged per my request due to hip replacement surgery without issue. Car was delivered totally clean and repair work seems exceptional.
They were quick, professional, and courteous. Very helpful resolving the issue. Also helpful with suggestions with other questions that arose.
on time, price as advertised, friendly and thorough. cheerful workplace makes for cheerful employees -- a tribute to West Herr management.
Our 1st time at West Herr Ford and can't say enough about the staff and service there! It was amazing from walking in the door to driving away in our 2020 Ford Edge within only a few hours. A big thanks to Kelcey Lamm!
Excellent customer service, they go above and beyond to meet your needs and accommodate to your schedule
Great service Kelsey Lamm excellent salesperson. Very helpful and thorough. Would recommend him to others!
Quick Lane excellent service and very timely. Jennifer was very attentive and follow up was excellent. Thank you
West-Herr Ford Quick Lane is convenient and efficient. The staff (Jason Starnes today) are professional and friendly. Overall, an excellent “service experience “.
Duane was very professional and helpful especially with how challenging it can be to find new vehicles. I greatly appreciate him and his team and love my new car!
Bob in service was great! He was helpful with the diagnosis of the problems I brought the truck in for, and then when my appointment arrived he was very professional, helpful and friendly during the entire repair process. He communicated with me during the entire time so I was kept aware of the progress and timeline. Thanks Bob- we will be back!
Came in near the end of the night and got me in and got my oil rotate done quickly.
Never had a problem with services at this dealership , very pleasant employees very neat and clean place..
Service folks were on task and communication was solid. I never felt like I was just waiting around.
Got my 5th vehicle from west herr the place is a great place to come and buy a vehicle. Just want to thank John Foster and Jonah McNaughton for taking care off everything these guys Treat you like family and they go above and beyond for their Customers definitely coming back to west herr John Foster, and Jonah McNaughton in the Future to buy Another vehicle. Drove all the way from Brooklyn New York to West Herr because Of the great service and how highly they value their customers highly recommended dealership
Got my 5th vehicle from west herr the place is a great place to come and buy a vehicle. Just want to thank John Foster and Jonah McNaughton for taking care off everything these guys Treat you like family and they go above and beyond for their Customers definitely coming back to west herr John Foster, and Jonah McNaughton in the Future to buy Another vehicle. Highly recommend west herr
Service is very prompt, explanations are very understandable they listen to our concerns like doing business with the group
Had vehicle done on time and did all necessary work. Friendly service. I take my truck there for all service needs
Always very professional and friendly. Always ready to help in any way. If I have a problem they always do their best to help.
Always provide you with the opportunity to review inspection findings prior to repair and provide options to address your concerns
West Herr has definitely gone above and beyond in our now 4 car buying experiences. They continue to provide excellent service and support for something that is not always super easy, the Salesman Mo Darwish has been very good to us, not pushy at all and willing to go thru the hoops with us and find us the best vehicle for us. Huge thanks to Tony Farina and Mo Darwish, and of course, the team at West Herr
My service advisor, Mike Bettcher remains extremely knowledgeable, informative and attentive to my concerns. He provided additional procedures to address potential issues.
Sabrina Was very knowledgeable and helpful to me she’s far as I’m concerned she’s a great sales person and I wouldn’t hesitate telling anybody to deal with her and West Herr Ford
Had a tire pressure notification on my dash ,stopped into Quick lane and was taken care of and problem solved in short order by Jessica thanks so much for This an easy fix
Pleasant experience, most accommodating employees, quick service, safe and friendly environment in which to wait. Would refer friends to this dealership.
The dealership treated excellently from the start to finish. Gave a great deal on my trade in and received 0% financing with a 1500 rebate.
Fantastic, Jim Clifford was honest, treated me like family! Everything he stated was the truth. Purchased a 2021 Edge SEL AWD, the car is everything Jim talked about. The important thing about Jim is that he NOT a high-pressure salesperson. Listens understands and fills the desire of the customer. Step by step at taking possession, The Edge was cleaner than the day it was built, probably cleaner. Jim is truly a salesperson you have to meet.
Made appointment for oil change online. Didn’t end up in their system. Was able to squeeze me in and complete oil change in a timely fashion.
The Dealer is great. My salesman was honest and straightforward and really helpful and went above and beyond getting me the vehicle I wanted at a great price. Couldn't be happier and strongly recommend West Herr.
Jerry and his staff are very professional, helpful and knowledgeable. The quick lane is not always "quick" but always a pleasurable experience.
Rob went above and beyond customer service. Will return for next purchase. Thanks you again.