Customer Testimonials
West Herr Ford Hamburg always has outstanding service both in sales and service. Corey in service and Tony Sorento in sales are awesome.
Very pleased with Jen, my service advisor, and with work done. Would not take my car anywhere else.
Your staff attempted to learn my needs, patiently assisted in making the best deal for me.
Prompt and courteous! Fine workmanship always delivered… I highly recommend West Herr Ford in Hamburg, NY
I had my inspection completed and my vehicle serviced. The staff were prompt and pleasant. Great atmosphere to wait in.
Eric was on time, polite and finished the job quickly . It was very convenient to have the work done at my home
Outstanding commercial vehicle repair . Joe b is second to none in being sure my vehicle is fixed in a timely manner. For 9 years now, Joe has been there for me to keep my business going, to have my vehicle ready when needed
Service was very fast and they did a great job. Everyone was friendly and professional.
Mike in the service dept took care of me and I can always trust him to take the best care of me. As I am a woman and I know service men will take advantage of women for they think they don't know a lot about taking care of their cars so they will recommend things that don't really need doing. Mike is very professional and always has my best interest and he will explain everything that needs to be done and why. It is always a pleasure doing business with him.. t
I can’t say enough about our car buying experience at West Herr Ford of Hamburg. My husband and I couldn’t be happier with our salesperson Steve Bielinski. Steve is very personable, knowledgeable, helpful and trustworthy. Everyone we came in contact with, from reception, sales, finance, management were professional and efficient and a pleasure to meet. Also, we were quite impressed with a dealership assistant, Kyle Carrow, who was very helpful throughout the sale and setting up of our new vehicle process. Nice young man! Thank you Steve and West Herr Ford team for making our car buying experience ...
This dealership is very knowledgeable and friendly. They do the work required quickly and efficiently
They are very polite and professional I was very pleased with the the service they did
I was so impressed with the gentleman from Mobile Service. He was very friendly and knowledgeable. He was finished in about 35-40 minutes. I never knew West Herr had Mobile Service. What a fabulous idea !!!!
Everyone was very nice and courteous. My vehicle was inspected in a timely fashion, waiting room was comfortable and accommodating. Very positive experience!
Great experience with the service department and my sales person as I always do! Thank you. 😊
Awesome service dept great communication, Corey went above and beyond and kept me in the loop throughout the process. 10/10 recommendation!!!
Great selection! Salesperson was knowledgeable. No pressure to make a deal. Definitely will buy my next car from West Herr Ford!
Great communication from first phone call to picking up our truck. Ron Czeck is a great sales associate. We’ll be back every time.
West Herr is the best to deal with. Love the mobile truck for my recall. Ed was very nice and pleasant. Finished in less than an hour. Always use West Herr for any car needs.
I love my 2019 ford edge. It drives smoothly and quiet. It is loaded with options. What was so great I bought the car and took it home the same day. The price was great. Gave me a good trade in on my old car. Gave me affordable deal. The car dealer was Frank Russo who put no stress on me and did not try to sell me something I could not afford. I let him know what I could afford and he found me a great deal stress free. He was very polite I loved working with him. He did ...
My car was checked and repaired on the day it was promised. The issue was completely explained as well
They do what they say they will in a timely fashion I’m very happy with Robert treats me well
I have been relying on West Herr Service and Mike Betcher for many years now for honest and fair service.
Good people good service, friendly atmosphere customer service is excellent. Prices are fair and reasonable and they have a good coffee.
Very helpful & attentive! Quick and Easy process! Service was A+ from the Greeter to the Sales team and the financing officer!
Very professional service. All service was completed as requested and in a timely manner. Thank you!
Was very considerate by calling me about issues with truck finding problem appreciate people like that work at west Herr Ford
There very customer oriented in doing a great job in a respectable time frame and very professional work thank you so much
Michael came to my office to service two recalls that I had. He was extremely professional, polite and informative. The work was done quickly and the mobile service was so convenient!
Professional and kind demeanor. Excellent explanation. Thorough help. Clear steps to take Very flexible with my schedule.
The customer service and respect that we received from Jason R was above and beyond what we could have expected. More dealerships and businesses should learn from him. Customer service is # 1 in his books. When he says he is going to call you back, he calls you back. Keep it up!!
We were treated respectfully, and Bill prevented us from making costly mistakes in our purchase.
Michael who handled the recall on my 2016 Ford SUV was very efficient. He was done in less than 15 minutes. Very fiendly and explained this new "in my driveway" service. Much appreciated since we are down to only one car.
Excellent, fast service for my re call and warranty car issues. One day, in and out.
They are very efficient any let you know of any other problems encountered during visit.
Hello SCOTT BIELER It was a pleasure meeting one of your vp last week. I have been a loyal West Herr customer all the way from Brooklyn, New York since 2012. I think it is important for you to know that I do not hesitate to drive six hours one way for both service and sales. I have brought my girlfriends vehicle for service as well. (She used to think I was nuts for driving to Buffalo for my cars and service...she is a believer now!) I do not buy cars anywhere else, and when I have made the mistake ...
West Herr is always fair in their pricing and their work is outstanding. Service personnel are professional
First time having a West Herr service appointment. Corey at West Herr of Hamburg was super helpful and knowledgeable about all aspects of my vehicle. So happy I gave them a try and definitely will be returning to them.
Everyone is always helpful and very courteous. I won't hesitate to use the valet service again. Thank you
Experience was very friendly and professional. Would recommend them to friends and family. They were willing to negotiate a fair price.
Bought many vehicles here. Service and staff are amazing. Service department is very honest and experienced.
West Herr Ford in Hamburg has always been fantastic. Robert in the service department is very knowledgeable and gets everything ( parts and service schedule) done correctly the first time and in a very timely manner. I would totally recommend him and this dealership to have your Ford serviced. I will not go anywhere else. Thank you!!!
I have been buying cars from West Herr for forty years so I think that said it all for I have always been more then satisfied. I took my car in for service and Mike was so helpful and takes the time to explain everything.
Personality is great, salesmanship is just how I like to deal. Mo is a super person and with skills that are super as well. He gave me information that made my deal better than I would have made it so again, Mo is a nice person with information that makes sense!!
The salesman Steve was amazingly helpful .Interested in what I needed , not pushy at all Not only a good salesman but he new the options on each car I looked at , and tried to get me the best deal . This fellow is a born salesman! Our entire family drives a Ford product and I will mention Steve as often as possible as new car /truck needs Arise. There are 10 of us that drive a Ford product. This great salesman Steve Bielinski will always be approached first when we are ready for a new or replacement Ford
They were great to work with . I am very happy with my vehicle. Service was excellent
I got nothing bad to say about WestHerr Ford. I am good friends with Mike Kable and Brad Hefner. I have bought all my cars and trucks through them and service was always great.
Always a smooth process. Sign in, turn keys over, enjoy the clean coffee area. Mike came to find me, and done.
First of all every employee was so courteous. Each one always said hello. Kelcey Lamm was very helpful in guiding us through our purchase. He explained everything as we went along. He was very polite and very friendly. Would recommend him to anyone. John Foster was very helpful and also very friendly. Eric Miller was also friendly and helped us a lot. We also want to thank Scott Bieler for everything he helped us with. He is the nicest person we know. Thanks to the whole crew we worked with. Would definitely recommend West Herr to anyone. Thanks for being ...
West Herr Ford @Hamburg is and has been my “go to” dealer. They set me up with a service manager which he provides me superb customer support, courteous. Trustful and honest service reports for my vehicle. I am very happy with this dealership and highly recommend them to anyone!
The quick lane service was excellent. Dean was great they got me in done in a timely manner.
Everything was great. The service was fast. I would 100% recommend to all family and friends.
Easy in and out! They’re for routine maintenance and a NYS inspection.Thanks Joe!
Smooth deal they got me what I wanted, fast service on pickup day, well organized. My 3rd vehicle from them, I keep going back.
Friendly staff/clean and pleasant waiting area/ ease of scheduling service appointments/competent service staff
West Herr has provided me the most courteous customer service I've experienced in 56 yrs of driving. Jennifer and her team at West Herr Quick Lube in Hamburg New York through there professionalism has assured my continued loyalty to West Herr Ford. I'm planning on a new car purchase in the near future, thanks to Jennifer. Sincerely David A.Webb
Service fast, and it broke and kept me informed And answer questions for my 2011
Corey was very courteous and the shop did an excellent job. Corey even showed me the part before they installed it.
Steve did a great job getting John set with a new vehicle thank you Steve
They're always professional and friendly, and quick lane is super convenient for basic stuff like oil and winter tires.
I told Bill Pease I was looking for a Maverick and he called me the next day said they got one in. Now its in my driveway
It was a good experience and they weren’t trying to spend money on things I didn’t need to.
Was stressed going in for a vehicle after my husband's accident. Walked in and everyone I encountered welcomed us. That was amazing in itself but then we get the buying part. Our salesman Steve Bielinski was absolutely wonderful. Very professional yet down to earth. Got us our new vehicle amd my husband loves it. We love it there so much, I went in today for our second purchase in 2 months. Again, these guys, Steve, Tim and everyone else running around getting you the vehicle you want at the best price they can get you. I will only go here ...
They do a fantastic job with collision repairs. And they are very customer oriented, I have used them several times and they have always done a great job.
My new truck purchase was simple and a pleasure. I had some warranty work done later at the body shop and that was a great experience as well.
Always convenient appointments and prompt and friendly service! Truly care about their customers and it shows! Always a hassle-free experience. Outstanding performance and dependable quality work! They certainly earn their great reputation and project a very positive image of West Herr Quick Lane‼️
West Herr Ford makes the car buying experience enjoyable they are very knowledgeable I would definitely recommend them
Always accommodating and professional. Great people. Waiting area clean and relaxing. My service advisor is a 10 out of 10.
Great job Corey is a great service advisor and the tech was also good and explained it all
They’re very friendly, extremely organized and neat and clean. If you’re waiting for your car, I usually go home and they call me when it’s ready and they’re always helpful offering anything they might see while they’re servicing my vehicles.
The dealership has always treated me with respect and has never been pushy when I’m looking for a car. I’ve bought at least 5 cars from them and have never been disappointed.
Ron was very helpful courteous and kind he helped me get my Ford pass going and yes I would recommend him that anybody else
Brad arrived even before scheduled appt and called prior to let us know he was on his way. He was very pleasant and did a great job!
Service appt. was for a recall part but service tech called to inform me of other problems that were covered under warranty. I was happy with the extra effort and speed at with they fixed the problem. Also, it saved me from making another appt.
Great dealership very helpful to the customer good service to the community good employees very good company
Excellent service. Everyone was friendly and helpful from the moment I walked through the door
I HAVE BEEN A CUSTOMER FOR 35 YEARS AND THEY HAVE DONE RIGHT BY ME THEY DO A GOOD JOB
Fast courteous service, Knowledgeable associates who listened to questions and offered advice and willing to accommodate a resolution.
After a high estimate on a repair,Mike was able to cover it on my extended werranty.
Robert was very helpful and oil change went fast, very pleasant experience will recommend west herr
Dan did a great job. He was polite and made the job very easy for me
Mike was professional as always, Vehicle was serviced correctly and in a timely manner. Would definitely recommend to friends and family.
My second time using West Herr Ford service. There isn’t a Honda service department close to me, so if possible I take it her. 5 stars! Excellent service and Bob has top notch customer service
Andy is a great asset to your organization. Rating from 1 the least to 10 the most he was a perfect 20 plus.
Got front brakes installed, everyone kind and efficient. Will definitely go back again for service.
The experience was great, Mackenzie was a pleasure to work with and all around the ealership was most professional.
Rob Lalka is the guy to work with here! He has been great throughout my whole buying experience. He’s gone above and beyond for me even though he does not have to. He has also made sure that any service I’ve had to schedule and rental that I’ve needed has been taken care of. When I say that he’s a great person all around I’m not exaggerating, he’s been the best salesman I’ve ever worked with! If your looking and ready to test drive/purchase I HIGHLY recommend working with Rob he has ...
Had a great service experience. Service Professional (Jason Starnes) was very knowledgeable, friendly and helpful.
Easy e to make apt and fast great people to work with definitely will go back Dan was good to work with
They very promptly contacted me by text & phone. If we lived closer to Buffalo, I would have visited for a test drive, but that won’t happen.
Jason did a great job taking care of my car being inspected. It is always a friendly place to spend while they check out the car. I am always satisfied with the workers at the quick lane. Thanks Jason
Joseph E. --was my service advisor, he provided me with efficient, reliable and knowledgeable service. He is a huge asset to the company.
Tony Sorrento at West Herr ford helped me purchase my lease car with a professionalism hard to find these days. He answered all my questions and helped me develop the best plan to purchase my car. I have had 13 cars and most were from a West Herr dealership.
Dean was very courteous and assured me my car (with a nail in a tire ) would be finished by day’s end and it was. He called me to let me know it was finished, on this very busy day, and that the shuttle would pick me up. I couldn’t have asked for more.
Good business experience. Sabrina was a good communicator, courteous, helpful and very professional. I will let others know about West Herr.
West Herr Ford Service is excellent. Service Rep Robert is always courteous, extremely helpful and makes sure any issues are resolved and corrected! Thank you Robert!